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Kern Service
Our clear goal is reliability in support, worldwide. Whether for existing or new machines, for changes or further developments, and of course in an emergency - you can rely on us.
Our support promise
In order to provide our customers with a quick solution to all customer support inquiries, our support department is divided into three service levels that build on each other. The structuring by 1st, 2nd and 3rd level support enables us to handle each customer request individually and as efficiently as possible.
All service requests are bundled in our first service level, whether by telephone or via our e-mail address kern.service@ametek.com. Our employees record your request in the ticket system and collect important data for fast processing. After an initial assessment, we prioritize your request and work with you to resolve minor issues to completion. In more complex cases, we hand over your request to the best contact person for your machine type.
Retrofit and extension
Our Kern support offers you a comprehensive range of retrofit and expansion packages. This allows you to make the most of the potential of your Kern machine.
Accessories
Kern Machines can be equipped with a wide range of accessories. These include a selection of different mold clamping techniques as well as other machine accessories.
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Maintenance
A regular, annual maintenance of your Kern machine guarantees a long life, reliable operation and high value retention. It also prevents expensive repairs and avoids downtimes.
