FAQ

Here you will find some frequently asked questions. We help you find the answer!

What services do we offer?

On-site service at your site
– Repair & spare parts service
– service hotline
– Maintenance of your KERN machines
– machine measurement
– Retrofitting of various KERN options
– machine removals
– Installation and commissioning

What is the fastest way to reach our service?

You can best reach our service hotline at +49 (0) 8824-624 9999, which is manned on weekdays from 07:00 to 17:00. Of course, you can also send us an e-mail to customer.service@kern-microtechnik.com .

How can you order spare parts from us?

You can also order spare parts via our service hotline +49 (0)8824-624 9999 as well as customer.service@kern-microtechnik.com

How long does it take to process an order for spare parts?

For standard spare parts that are in stock, we expect a processing time of approx. 1-2 days until the goods leave our premises.
For special spare parts that are not in stock, the delivery date depends on the availability of our suppliers. We are happy to inform you about the current delivery time.

How do we deal with an acute service request from our customers?
Ticket system
Our KERN service works with a ticket system. Each of your inquiries or orders is assigned to a special ticket ID. This ID facilitates communication between you and us, as everything is documented in this Ticket ID.  It is therefore important that you always specify your Ticket ID as a reference.
Telephone support
Our in-house telephone support is carried out completely by very experienced and well-trained KERN service technicians. We analyse your problem and find a solution as quickly as possible.
Solution on site
During a service visit, our service technicians will be on site within the shortest possible time, after consultation with you, in order to rectify the fault.
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What maintenance options do we offer for your KERN machine?
We offer our customers a maintenance contract that has been specially adapted to each type of machine. Based on our many years of experience, we have developed a 3-stage model.
Our regular maintenance of your KERN machine guarantees longevity, reliable operation and high value retention. In addition, maintenance prevents more expensive repairs, protects you from longer downtimes and reduces production downtime costs to a minimum.
We will be pleased to submit you an individual offer tailored to your machine. Please send us your inquiry to customer.service@kern-microtechnik.com
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Do we take your used KERN machines in payment?

We are happy to take your used KERN machine in payment. Please send us an email to customer.service@kern-microtechnik.com

Does Kern produce turned parts?

Basically, we are not a supplier for turning operations, but we manufacture parts that would initially be assumed to be in the turning area, but which are in our area due to special requirements with regard to microtechnology and accuracy.

What are quality standards at KERN?

Before each start of an order, a part of each drawing dimension is checked and documented. (internal initial sampling) When all dimensions are within tolerance, the series is started. During series production, test plans regulate the measuring frequency, and SPC evaluations can be generated via our Zeiss PiWeb.

How does KERN certify?

According to ISO 9001 and 14001

Does KERN train?

Kern himself trains industrial mechanics and mechatronics technicians and exclusively employs skilled personnel on the processing machines.

How long does a delivery take?

This is very dependent on the scope of processing and can range from 3 weeks to 12 weeks, depending on the requirement.

How many pieces can be produced?

Kern produces series from 50 to 50,000 pieces, including the necessary prototypes. In the area of eroding, smaller quantities can also be offered.

How accurate is the machining of components?

Our machining spectrum ranges from micro parts smaller than 1mm up to component sizes of approx. 200x200x100mm.

What are the key data of micromachining?

Use of micro tools: drills from Ø 0,03, milling cutters Ø 0,05, taps M0,2
Spindle speeds of 50 000 1/min

CAD-CAM?

OpenMind provides us with all features of programming, up to 5-axis simultaneous milling.

What exactly are the achievable tolerances?

In series production, we can maintain tolerances of (+ /-) 2µm measured on the component. In addition, our entire production is air-conditioned.

Technology transfer at machine purchase?

In the case of machine investment, we offer you the opportunity to take over the manufacturing processes of parts production.