Kern Smart Service – the service app
Our service is constantly optimised for you. With the app “Kern Smart Service” you will receive assistance even faster and more uncomplicated – worldwide and in any language. An experienced Kern service technician can connect with your smartphone or tablet by this app and see in real time what you see during machine operation. This app also allows to transfer images and files directly. For this Kern service, install the free app on your mobile device and simply follow the instructions. A detailed description of how to use the app and its functions can be found here: Operating instruction „Kern Smart Service“
Kern teleservice – global troubleshooting
In order to minimize waiting times, our trained service technicians worldwide can directly access your KERN machine via a secure internet connection. Through this process, components and control systems can be checked, a diagnosis made and the fault rectified. But it is always your decision when to give our technicians access to your machine. The KERN machine support teleservice can be retro-fitted to many existing KERN machining centers.