Serious about Service

The high level of training of our service technicians, their affinity to our company, as well as their honesty and not least their personality — these are the basis for our promise to offer far more than the market standard.

In order to ensure optimum accessibility and response times, we have efficiently structured our service department so that waiting times and busy phone lines are avoided.

Your KERN Service:

KERN Service Germany & Worldwide: +49 8824 624 9999 / customer.service@kern-microtechnik.com
KERN Service USA: +1 508 9437 205
KERN Service Asia: +86 13922268464 / WeChat: qiuyu811029

SERVICE BROCHURE
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Accessories

KERN machines can be fitted with an extensive list of accessories. These include shrink units, die inserts, special holders, polygonal clamping systems and other equipment accessories such as the KERN μ-View micro-inspector, spindle orientations and cone cleaner.

In case of any questions please contact:

Dominik Simmeth
Technical Coordinator

Remote Service

KERN teleservice – worldwide fault management

In order to minimize waiting times, our trained service technicians worldwide can directly access your KERN machine via a secure internet connection. Through this process, components and control systems can be checked, a diagnosis made and the fault rectified. But it is always your decision when to give our technicians access to your machine. KERN teleservice functionality can be retro-fitted to many existing KERN machining centers.

 

Reparation

Our inventory of replacement parts is comprehensive, even for older KERN machines.

We offer a special KERN service for high speed milling spindles. We hold a permanent stock of refurbished, quality checked replacement spindles for all KERN CNC machining centers. In the event of spindle damage you will immediately receive a replacement — but you only pay for the refurbishing costs of your returned defective spindle.

Maintenance

The regular maintenance of your KERN machine guarantees longevity, reliable operation and high value retention. In addition, maintenance prevents more expensive repairs, protects you from longer downtime and reduces production downtime costs to a minimum.

Contact us for your individual offer.

Factory Overhaul

Do you need a factory overhaul for your KERN machine? No problem!
For a custom factory overhaul we proceed as follows:
– First, we assess your machine (at your site or at our factory in Eschenlohe, Germany)
– We then create a cost estimate
– After placing your order, your machine is thoroughly checked at our factory and disassembled as required.
– Worn components are cleaned, overhauled or replaced
– On request, we can also repaint your machine
– We then perform a KGM calibration
– A final check completes the factory overhaul

After the factory overhaul, your machine will once again achieve the required level of KERN precision for the respective machine type. All replaced components have a six-month warranty.

Used Machines

When our machines “return home” to Eschenlohe after a trade-in, they undergo a complete factory overhaul and are then offered for sale as used machines. The procedure for a complete factory overhaul is basically as follows:

– The machine is completely disassembled and cleaned
– Worn components are overhauled or replaced
– After assembly, the machine undergoes our entire calibration and quality assurance process – exactly like a new machine
– We provide a six-month warranty with all used machines

Interested?
For more information, please contact our service department.